Live product

Mobile product case study

Zahia

A connected beauty-booking ecosystem for customers, salons and at-home service providers in Qatar.

Zahia is a two-app beauty booking ecosystem designed for Qatar. Customers can discover salons and at-home services, compare options, book appointments and manage reservations, while Zahia Salon gives providers tools for services, schedules, offers, reviews and day-to-day booking operations.

Customer App

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Salon App

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Open theVisit Zahia Website

Explore the interface

Designed for real product useArabic + English

IndustryBeauty & Wellness · Booking & Service Marketplace

PlatformsAndroid · iOS · Tablet

MarketQatar

LanguagesArabic + English

Year2025

StatusLive product

ClientZahia Services

Product proof

A live product with a practical foundation.

2 AppsCustomer + salon ecosystem

iOS + AndroidCross-platform mobile availability

AR + ENBilingual customer and provider UX

Booking + OpsCustomer booking and salon operations

Product journey

From a business challenge to a delivered experience.

A focused view of the decisions that shaped the product—not only the screens that were produced.

Understand

The challenge

Beauty booking is a two-sided experience: customers need fast discovery, clear pricing, trusted reviews and simple appointment management, while salons need an operational view of services, availability, bookings, promotions and customer feedback. The product also had to support salon visits and at-home services without fragmenting the journey.

Shape

The product approach

We shaped Zahia as two connected mobile experiences built around one booking model. The customer app focuses on location-aware discovery, categories, service details, availability, booking steps, promotions and appointment management. The salon companion app gives providers a focused dashboard for onboarding, services, pricing, schedules, bookings, offers, notifications, reviews and performance visibility.

Deliver

The delivered outcome

The delivered ecosystem brings customer discovery and provider operations into one coherent product family. Zahia is available on iOS and Android with Arabic and English experiences, while the dedicated salon app supports the businesses that supply the marketplace. This structure gives the platform a practical foundation for adding salons, categories, offers and operational workflows over time.

Interface showroom

Explore the screens as a connected product flow.

Select a screen to study the interface, then open it at full size when more detail is needed.

Screen 1 of 8Customer home and salon discovery

Delivery scope

The disciplines behind the product.

Strategy

Product Strategy

Experience design

UX / UI Design

Engineering

iOS Development
Android Development
Backend & APIs
Admin Panel

Launch & growth

Launch & Store Readiness
Maintenance & Growth

Key product insight
A booking marketplace only feels effortless to customers when provider operations are equally well structured behind the scenes. Zahia treats the customer journey and salon workflow as two sides of the same product.

A two-sided beauty marketplace designed as one product

Zahia connects women in Qatar with beauty salons and licensed at-home service providers through a focused booking journey. Rather than treating discovery and provider operations as separate products, the platform is structured as a connected ecosystem: Zahia for customers and Zahia Salon for businesses.

Discovery, comparison and booking without unnecessary friction

The customer experience brings location, categories, services, salon profiles, ratings, offers and availability into a consistent flow. Users can browse beauty services, choose between salon and at-home options when available, review booking details, apply offers and manage upcoming or previous reservations from one place.

A companion operational experience for salons

Zahia Salon gives providers the tools needed to keep the customer-facing marketplace accurate and useful. Businesses can manage services, prices, durations and media, review bookings, receive notifications, prepare promotions and coupons, monitor ratings and work from a dashboard designed around daily operations.

Salon and at-home beauty-service discovery across Qatar.
Category, location and service-led browsing with clear pricing.
Structured appointment booking, confirmation and booking history.
Offers, coupons, reminders, ratings and review workflows.
Provider onboarding and business-verification workflows.
Salon service, pricing, media and availability management.
Operational booking dashboard, notifications and performance visibility.
Arabic and English experiences across customer and provider journeys.

Built to scale both sides of the marketplace

The two-app structure separates customer simplicity from provider complexity without disconnecting the underlying experience. That creates a reusable foundation for growing the salon network, expanding categories and home-service options, introducing new campaigns and evolving operational workflows while keeping the booking journey consistent.

Key capabilities

Features organised around real user intent.

Primary product capabilities are highlighted first; supporting capabilities remain easy to scan without overwhelming the page.

Salon and service discovery

Location-aware browsing, categories, salon profiles and service-led discovery help customers move quickly from intent to a relevant option.

Appointment booking and management

Structured booking steps combine service selection, availability, date and time, people, address, confirmation and reservation history.

Salon and at-home service journeys

The customer experience supports salon visits and home-service options when a provider offers them, without creating separate booking models.

Connected salon operations

The provider companion app manages services, prices, durations, media, availability, bookings and the operational data behind the marketplace.

Explore supporting capabilities

Promotions, coupons and secure checkout

Customers can review pricing, apply promotions and move through a checkout model that supports cards and Apple Pay where available.

Reminders, ratings and customer feedback

Booking notifications, appointment reminders, ratings and reviews keep the relationship active before and after the appointment.

Provider dashboard and performance visibility

Salons receive a focused dashboard for booking activity, upcoming appointments, promotions, reviews and operational performance.

Arabic and English across both apps

Customer and salon experiences are designed for Arabic and English, including RTL behavior and localized public links.

Two-sided marketplace and booking expertise

Planning a booking platform for customers and service providers?

Share the customer journey, provider operations and business model. We can shape the product architecture, bilingual UX, mobile apps, backend workflows and launch path as one connected platform.

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